Tumblers N Threads Return Policy
At Tumblers N Threads, we strive to ensure you’re completely satisfied with your purchase. If you’re not entirely happy with your order, we’re here to help with hassle-free returns.
Return Timeframe
You have 30 days from the date of purchase to return items that meet our return conditions.
Return Conditions
To be eligible for a return, products must meet the following criteria:
- Must be unused and in their original condition.
- All tags, packaging, and accessories must be intact and included.
- Must not show any signs of wear, tear, or damage.
- Important Note: Customized or personalized items are not eligible for return unless they arrive defective or damaged.
How to Process Your Return
To start the return or exchange process, please follow these steps:
Reach out to our customer service team to initiate your return and receive a Return Merchandise Authorization (RMA) number.
Once you have your RMA number, package the item along with the original packaging, tags, and accessories, and ship it back to us at the designated address.
When we receive the item, we will inspect it to ensure it meets our return requirements.
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- Approved refunds will be credited to your original payment method within 7-10 business days.
- Exchanges will be processed and shipped out within 3-5 business days of approval.
Important Notes
- Original shipping costs are non-refundable.
- Customers are responsible for the return shipping fees unless the product is defective or damaged.
- If the item was defective or damaged upon arrival, we’ll cover the return shipping fee and ensure a replacement or full refund as quickly as possible.
Contact Us
If you have any questions or need further assistance, don’t hesitate to reach out to our customer service team. We’re here to ensure your experience with Tumblers N Threads is as smooth as possible.
Thank you for choosing Tumblers N Threads!
